Serving your School Picture needs

for over 25 years.

Frequently Asked Questions

 

Q: Picture Day was today and I forgot to order! Is it too late to order?

A: If your school's Picture Day was today, you are still able to order a package, simply contact our office and we will be happy to take your order. Your picture package will arrive at the school approximately 3-4 weeks after Picture Day.

 

Q: Can I order more pictures after the packages have been sent to the school?

A: Yes! Your student will bring home a photo insert from Timeless Image approximately 3-4 weeks after Picture Day with information on how to order pictures. The insert will include a preview of your child's photo and a unique Photo ID Code. Visit our Order/Reorder page and click the Order / REORDER Pictures link. You will be asked to enter your student's Photo ID Code and then you will be directed to our online price list, which offers prints and other specialty items. You will be charged a processing fee and the order will be shipped directly to your home within 10 business days.

 

Q: I can't locate my student's Photo ID Code to place an order?

A: We are happy to assist you!  Please call our office at 231.929.1010, Monday - Friday from 9:00 a.m. - 4:00 p.m..

 

Q: What do I do if I received an incorrect or incomplete picture package?

A: We're sorry that happened! Fill out the Order Corrections form on our Contact page to have your package corrected and mailed directly to your home. Be sure to provide a telephone number and email address so our Customer Service Department can contact you if we have any questions.

 

Q: My child was sick on Picture Day, can they still get a picture taken?

A: Absolutely!  We will be back to your school for Retake Day and look forward to photographing your child on that day.

Q: When is Retake Day and how does it work?

A: Retake Day is usually scheduled 5-6 weeks after the original Picture Day. Contact your school to find out the date and time of your Retake Day. If you would like your student to be rephotographed, return their original portraits to the photographer on Retake Day and we will retake their photo and print you a new package. If a student was absent on original Picture Day they will be photographed on Retake Day and can order pictures at that time.

 

Q: Can I return my portrait package?

A: If you are not satisfied with your portraits, mail your package back to Timeless Image within 30 days. Include the buyer's name, address and phone number. A refund check will be mailed to your home within 30 days. Customer Service will be glad to assist you in the refund process or remedy any problems you have with your portraits.

 

Q: Can I choose my own background color?

A: Timeless Image is pleased to offer a wide variety of background choices that you may pick from for your portraits. Samples of the backgrounds we offer can be found on the School Pictures page. If you do not select a background, your portraits will be printed with our traditional background.

 

Q: Can I view my child's image before I order it?

A: After our lab has processed your school's pictures, we upload all of the photographs onto our online ordering website. You child will receive an insert with a Photo ID Code within 3-4 weeks of Picture Day. When you enter this code on our Order/Reorder page, you will be able to view your image and preview different background choices before you purchase. If you choose to wait to order your pictures, you will not have the same package selection that was on the school picture day flyer. You will order from ala carte pricing and must pay a processing fee to have the photos shipped to your home.

 

Q: What should I wear for Picture Day?

A: Wear something that makes you look good and feel great! Solid colors and subtle patterns work better than bold patterns and stripes. Choose something to compliment the background you selected.

 

Q: I ordered a Class Composite and/or Yearbook. When will I receive it?

A: If your school offers Class Composite and/or Yearbook in their picture packages, they will be delivered later in the school year. Class Composites usually arrive in the Winter and Yearbooks come in the Spring.

 

Q: What do the Sport Products look like?

A: Visit our Sports & Events page to view samples and descriptions of our most popular sport products.

 

Q: Do you have a studio where we can have pictures taken?

A: We are an on-location only photography company.  However, we are happy to offer a list of referrals.

 

 

 

A NORTHERN MICHIGAN COMPANY  |  Timeless Image is a local, family owned business which employs all Michigan residents. We will devote our combined skills and energy to provide portraits that will be a source of pride to you and your family for years to come. We guarantee your satisfaction.

©2017 Timeless Image Inc.

All rights reserved.